Terms of Service
Welcome to Northen ArtWorks, where we pride ourselves on providing luxury artisanal goods that reflect the highest standards of craftsmanship and quality. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
These Terms of Service govern the relationship between you, the customer, and Northen ArtWorks. They outline our responsibilities to you as a provider of luxury artisanal goods and your responsibilities as a buyer. By placing an order, you confirm that you accept these terms in full.
All products offered by Northen ArtWorks are handcrafted with meticulous attention to detail. We strive to maintain high standards of quality in every item we create. However, since each piece is unique, slight variations may occur. We encourage you to embrace these differences as part of the charm of artisanal craftsmanship.
To purchase from our website, you must provide accurate information, including your name, shipping address, and payment details. Northen ArtWorks is committed to protecting your privacy and will only use your personal information in accordance with our Privacy Policy.
Once an order is placed, you will receive a confirmation email detailing your purchase. Please note that all orders are subject to availability. In the rare event that a product is out of stock, we will notify you promptly and provide alternatives or initiate a refund if necessary.
We offer a variety of payment methods for your convenience. All transactions are processed securely, and we do not store your payment information. By completing your purchase, you confirm that you are authorized to use the payment method provided.
Shipping rates and delivery times may vary based on your location. Northen ArtWorks is dedicated to ensuring your order arrives safely and promptly. We will provide tracking information so you can monitor the status of your shipment.
If you are not completely satisfied with your purchase, we offer a return policy that allows you to return items within 30 days for a full refund, provided they are unused and in their original packaging. Please reach out to our customer service team at [email protected] for assistance with returns.
Northen ArtWorks reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed of any updates.
If you have any questions or concerns regarding these Terms of Service, please do not hesitate to contact us at +1 (604) 257-8371 or visit us at our location on Stanley Park Dr, Vancouver, BC V6C 2T1, Canada. Your satisfaction and understanding are our top priorities as we strive to provide you with the finest luxury artisanal goods.
Terms of Return
At Northen ArtWorks, we pride ourselves on offering luxury artisanal goods that reflect quality craftsmanship and exceptional materials. We understand that sometimes a purchase may not meet your expectations, and we are committed to ensuring your satisfaction with our products. This Terms of Return section outlines our policy regarding returns and exchanges.
We offer a 30-day return policy for all items purchased directly from our website. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date. To initiate a return, please contact our customer service team at [email protected] or call us at +1 (604) 257-8371. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
Items must be returned in their original condition, unused and unaltered, along with all original packaging, tags, and accessories. Please ensure that the items are securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return; unfortunately, we cannot guarantee that we will receive your returned item without proper tracking.
Once we receive your returned item, our quality assurance team will inspect it. If the product is deemed to be in its original condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs.
For exchanges, we suggest returning the original item and placing a new order for the desired product. This ensures that you receive your new item as quickly as possible. If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange for a prompt exchange or refund at no additional cost to you.
Northen ArtWorks reserves the right to refuse returns that do not comply with our return policy. We encourage you to review your items carefully upon receipt to ensure they meet your expectations. Our luxurious artisanal goods are crafted with care, and we want you to enjoy every aspect of your purchase.
We also understand that gift purchases may require different considerations. If you received an item as a gift, please contact us, and we will assist you with the return process to ensure that you can select something you truly love.
For any further inquiries regarding our return policy or specific products, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure your experience with Northen ArtWorks is nothing short of exceptional.
Our commitment to quality and customer satisfaction is at the heart of everything we do at Northen ArtWorks. We appreciate your understanding and cooperation with our return policy as we strive to provide you with the finest luxury artisanal goods.
Thank you for choosing Northen ArtWorks. We look forward to serving you again in the future and hope you enjoy all the beauty and craftsmanship our products have to offer.